Make A Lasting Impression With Your Showroom!
A showroom, no matter how big, or small, is a great way to make a lasting impression on a customer. Showrooms however, can sometimes get neglected and may lack the regular maintenance needed. Employees often get caught up in their daily paperwork, computer work, helping customers, etc., and may lose sight of what is right in front of them—a messy showroom. What they don’t always realize, is that a customer notices a dirty floor, a cluttered countertop, or a dusty display.
I recently read, “Suggestions For Maintaining Your Showroom,” an article found in the February 2008 issue of Kitchen & Bath Design News that talked about the importance of making a lasting impression when a customer walks into a showroom. Thompson C. Price, author of the article said, “As I travel around the country and see numerous kitchen and bath showrooms, it occurs to me that many of the employees who work in them do not have the same commitment to the showroom experience that the owners have. If we keep our showrooms as neat and clean as most of us keep our homes, we would have better showrooms.” We need to get employees to realize that without the customer, there would be no work, so they need to do what they can to keep them.
Following is a list of ways to help keep your showroom neat and tidy:
- Remove any junk on the countertop that is not needed. Store it in place where it can be easily found if needed.
- Remove any delivery items such as boxes, as soon as they arrive, so they are not taking up space in the showroom.
- Place pick up items in a designated spot, instead of leaving them out in a showroom area.
- Remember to keep a clean bathroom too. There is nothing more frustrating to a customer than a messy bathroom that lacks necessities. Make sure the waste paper baskets are emptied regularly, toilet paper is in place, and that there is soap in the dispenser.
- If you offer food, or drinks in your showroom, make sure the area is clean and tidy and that it is replenished when needed.
- Make sure there is a trash can available in the showroom for customers to put trash in.
- Make sure all lights are functioning on displays. Make sure there are always spare light bulbs, etc.
Are you maintaining your showroom to make a lasting impression for your customers?
Thanks for reading!
Barb
Posted in Granite, Company, Business on February 13th, 2008 by Barb | |
