Truly Unethical Practices!
This past Sunday afternoon, my boyfriend and I went to Mongo’s Grill in Maple Grove for lunch. It was fantastic by the way, but on the way out of the restaurant, I noticed a sign outside the door of one of PGC’s “competitor’s.” It said “$19.00/SF (square foot) installation & fabrication” through the end of February. Well, of course this sparked my interest, as I know it is IMPOSSIBLE to provide quality, custom granite countertops at that cost.
I went inside and asked the saleswoman what was included with the $19/SF charge. She explained that was just the cost of fabrication and installation, and there would be additional charges for material cost. For example, some of the materials were labeled at $39/SF (yep, that is one of the places it comes from Barb), in addition to the $19/SF fabrication and installation charge, that brings you to $58/SF. While I was there, another customer came into the showroom and I did not get the chance to ask if that included measure and delivery? Does it include backsplash? What about sink cutouts/cooktop preps? If not, I can only assume that would add an additional $10-$20/SF onto the price.
It is really unfortunate that tactics like this are allowed, as it is deceiving and some might argue, severely unethical. At PGC our pricing per SF always includes, material, measuring, fabrication, delivery and installation. When requested, backsplash is always included, if not, it is optioned. We put it all up front initially on the proposal to make sure the customer knows exactly what they are getting. We do not believe in “hidden costs.”
It is apparent that this “competitor” is taking advantage of the consumer and their pocketbooks. While PGC does not claim to be “the cheapest,” our goal is to be ”the best”. We will not knowingly mislead the customer just to get them in the door, but once they are in the door, we know they will be impressed and excited about the customer service and quality they receive from start to finish.
Feel free to share…
Angie
Posted in Business, Company, Granite, Industry News on February 24th, 2009 by Angie | | 0 Comments
